I have called the counselling place and left messages and I just keep getting radio silence from the real people

but the website reliably emails me to ask me to complete an assessment of how horrible I feel like every week and a half or so

I keep filling it out, like, yes, I AM filled with anxiety and terror more than half the days.  Still.  Still the same as last time.  Is anyone going to make some kind of move about that?

no? okay then.